A STUDY ON IMPACT OF ONLINE BUYING
(WITH SPECIAL REFERENCE TO EDUCATED
WOMEN EMPLOYEES IN VANIYAMBADI TOWN)
N.Mahalakshmi Msc.,M.Phil, Assistant Professor,PG & Research Department of
Mathematics,
K.Rajeswari, Msc.,M.Phil, Head & Assistant Professor, Department of Statistics,
G.Shenbagavalli, Msc.,M.Phil, Assistant Professor,PG & Research Department of
Mathematics,
S.Geethalakshmi, Msc.,M.Phil, Assistant Professor,PG & Research Department of
Mathematics,
K.Valarmathy, Msc.,M.Phil, Assistant Professor,PG & Research Department of
Mathematics
ABSTRACT
Online shopping allows consumers to buy directly any goods or services from the
provider to buyer. Internet using web browser is used to communicate both the buyer and
seller. Consumer can visit the website and shall select their products. There are many
shopping zones which provide various kinds of products and services to the consumer. The
consumers shall select, compare and can see reviews from other buyers and can place their
order through online .In this paper the researcher study the impact of online buying and also to
give possible solution for the problem aroused on online buying.
KEYWORDS: Online, Consumer, Website, Shopping zone.
INTRODUCTION
English entrepreneur Michal Aldrich invented on line shopping in 1979.Online
shopping is a form of electronic commerce which allows consumer to direct them to buy
goods or service from a web browser. E-web-store, e-shop, e-store, Internet shop are the
alternative names.
From the online buying the consumers shall buy the goods for the satisfaction. In this
type of service, the time saved and varieties of products can visualize. It is a paying way for
Cash transaction.
OBJECTIVES
To study the impact of online buying with special reference to Vaniyambadi Town.
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To provide possible solution for the problem aroused in online buying.
SCOPE
This paper will help the consumer to avoid problem aroused in online buying.
To educate the consumer about the shopping zone.
LIMITATIONS
Sample selected on Vaniyambadi so it cannot be generalized with other places.
Fifteen days was the time period for research.
RESEARCH METHODOLOGY
Research is a systematic method of finding solutions to problems. In this paper we
describe a study on impact of online buying and its results are questionnaire research. This
research includes surveys and fact finding enquiries of different kinds. The major purpose of
research is applying statistical tools to researchers.
SAMPLING DESIGN
A sample design is a finite plane for obtaining a sample from given educated women
employees.
SAMPLE SIZE
Sample size is 100
i.e.) n=100
METHODS OF DATA COLLECTION
The data’s were collected through primary and secondary sources.
Primary data: Primary data are those which are collected for the first time and they are
original in character. If an individual or an office collects the data to study a particular
problem, the data are the raw materials of the enquiry. They are primary data collected by the
investigator himself to study any particular problem.
Secondary data: Secondary data are those which are already collected by someone for some
purpose and are available for the present study. For instance, the data collected during census
operations are primary data to the department of census and the same data, if used by a
research worker for some study, are secondary data.
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Nature of research:
Descriptive research, also known as statistical research, describes data and
characteristics about the population or phenomenon being studied. Descriptive research
answers the questions who, what, where, when and how.
Questionnaire
A well defined questionnaire is used effectively to gather information.
Nature of questions asked
The questionnaire consists of dichotomous, rating and ranking questions and multiple
choice questions.
Presentation of data
The data are presented through charts and tables.
Analysis of Data
Percentage Analysis
Pie Diagram
Chi square Analysis
DATA ANALYSIS & INTERPRETATIONS:
(Table-1) Respondents on the basis of income level
Source: Primary data
INTERPRETATION
The above table shows that 0% of the respondents are ๐ ๐ 4000 − 7000 income level, 48%
are ๐ ๐ 7000 − 10000 income level, 40% are ๐ ๐ 10000 − 13000 income level, 8% are
๐ ๐ 13000 − 16000 income level and 4% are more than ๐ ๐ 16000 income level.
Income level No. of
respondent
Percentage
Rs4000-7000 0 0%
Rs7000-10000 48 48%
Rs10000-13000 40 40%
Rs13000-16000 8 8%
More than Rs16000 4 4%
Total 100 100%
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(Table-2) Respondents on the basis of products bought through online
Source: Primary data
INTERPRETATION
The above table shows that 112.5° of the respondents are Mobile, 67.5° are Accessories,
22.5° are Books and 157.5° are of Cloths.
(Table-3) Respondents on the basis of shopping zones and products
Observed Data
S. No Product
items
Shopping Zones Total
Amazon Flip
kart
Snap
deal
1 Mobile 10 8 2 20
2 Accessories 8 8 2 18
3 Cloths 22 3 1 26
Total 40 19 5 64
Expected Data
S. No
Product
items
Shopping Zones Total
Amazon Flip kart Snap deal
1 Mobile 12.5 5.93 1.56 19.99
2 Accessories 11.25 5.34 1.40 17.99
3 Cloths 16.25 7.7 2.03 25.98
Total 40 18.97 4.99 63.96
Source: Primary data
S. No Items No. of respondent Degree
1 Mobile 20 112.5°
2 Accessories 12 67.5°
3 Books 4 22.5°
4 Cloths 28 157.5°
Total 64 360°
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INTERPRETATION
From the above table the respondents are more interested towards buying cloths.
H0: Consumers prefer all online services for their products purchase.
H1: Consumers prefer specific branded online services for their products purchase.
Statistical Analysis
In Chi - square table
Calculated value ๐2 = 8.80
Degrees of Freedom
แต = {(๐ − 1)(๐ − 1)} − 2
= { (3 − 1)(3 − 1) } − 2
= { (2)(2) } − 2
= 4 − 2
= 2
Table value
At 5% level of significance for 2 degrees of freedom the table value of ๐2 ๐๐ 5.991.
So H0 is rejected .Because calculated value is more than table value.
We accept H1. Consumers prefer specific branded online services for their products
purchase.
(Table-4) Respondents on the basis of shopping zones provides online services
S. No Shopping Zones No. of Respondent Percentage
1 Amazon 48 75%
2 Flip kart 4 6.25%
3 Snap deal 12 18.75%
Total 64 100%
Source: Primary data
INTERPRETATION
The above table shows that 75% of the respondents are Amazon 6.25% are Flip kart and
18.75% are Snap deal.
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(Table-5) Respondents on the basis of Problems in online buying
S. No. Problems in Online
buying
No. of Respondent Percentage
1 Products are very
less in weight
8 12.5%
2 Some are broken 24 37.5%
3 They are changing
the product items
12 18.75%
4 It is not up to the
quality mentioned
12 18.75%
5 Other reasons 8 12.5%
Total 64 100%
Source: Primary data
INTERPRETATION
The above table shows that 12.5% of the respondents are Products are very less in weight,
37.5% are some are broken, 18.75% are changing the product items, 18.75% are not up to
the quality mentioned and 12.5% are Other Reasons.
(Table-6) Respondents on the basis of possible solution for online buying
S. No. Possible solution
for Online
No. of Respondent Degree
1 Direct purchasing 12 67.5°
2 Reference
Purchasing
8 45°
3 Purchase based on
reviews and reality
28 157.5°
4 Return and refund
policy
16 90°
Total 64 360°
Source: Primary data
INTERPRETATION
The above table shows that 67.5° of the respondents are Direct Purchasing, 45° are Reference
Purchasing, 157.5° are Purchase based on reviews and reality and 90° are Return and refund
policy.
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(Table-7) Respondents on the basis of online service providers
Approaching the customers
S. No. Providers
approaching the
consumers
No. of
Respondent
Percentage
1 Mail 8 12.5%
2 SMS 8 12.5%
3 Advertising through
media
40 62.5%
4 Others 8 12.5%
Total 60 100%
Source: Primary data
INTERPRETATION
The above table shows that 12.5% of the respondents are Mail, 12.5% are SMS, 62.5% are
advertising through media and 12.5% are others.
FINDING
Majority of the working women earn ๐ ๐ . 7000 − 10000 as their monthly income.
Majority of the women employees buy mobile phone through Online Services.
Consumers prefer specific branded online services for their products purchase.
Majority of the online purchaser are carried on Amazon. In
Women employees are also faced with many problems in online buying. They faced
majority broken products through online purchase.
Problem shall be solved through rectify the reviews from other buyers.
Majority of the online service providers are advertising their products through media.
CONCLUSION
Online shopping allows consumers to buy directly any goods or services from the
provider to buyer. Internet using web browser is used to communicate both the buyer and
seller. Consumer can visit the website and shall select their products. Consumers prefer online
buying for their purchase.
Even though there are lot of problems in Online buying that can be rectified through
some measures that has discussed in the Data Interpretation part of this paper. Consumers are
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much involved towards selection of online service providers. They are not placing their orders
to all the online service providers.
They select any particular specific online service provider and they are placing their
order in that specific shopping zone that is found and justified by the researcher through chi -
square analysis.
Reference:
1. C.R.Kothari - Research Methodology and Techniques - Wishwa Prakasan-2nd Edition
2003
2. P.Ravilochan - Research Methodology - Margham Publication - 2nd Edition 2011.
3. S.Pillai and Bhagavathy – Statistics-S. Chand & Company LTD.- 7th Edition 2012.
1. NAME:
2. QUALIFICATION:
3. NATURE OF WOMEN : WORKING/ NON WORKING
4. YEAR OF EXPERIENCE:
A) 1-2 Years B) 2-3 Years C) 3-4 Years D) 4-5 Years E) more than 5 Years
5. Income level
A) Rs.4000-7000 B) Rs.7000-10000 C) Rs.10000-13000 D) Rs.13000-16000
E) more than Rs.16000
6. Are you online buyer?
A) YES B) NO